Policies

Post-Course Assistance
Once you have successfully completed any of the courses here at RSA Melbourne, you are entitled to complete a monthly refresher course for up to six months after your completion date, free of charge!

Student Handbook
A free copy of RSA Melbourne’s Student Handbook is available here. This booklet will assist in answering any questions you may have regarding fees & charges, complaints & appeals and our general policy structure. A copy of our Fee Schedule is available here.

Certificate Reprint
Complete Hospitality Training will re-issue certificates at the written request of a student. Certificate reprint is charge at $50 and the replacement process will take approximately 10 working days.

Complaints
Please see a copy of Complete Hospitality Training’s Complaints & Appeals Policy and Complaint Form.

ASQA Registration
Please follow this link to a copy of Complete Hospitality Training’s most recent Australian Skills Quality Authority certificate of registration.

AQTF Quality Indicators
Key quality indicators are derived from the 2014 calendar year. The survey was conducted according to national guidelines and represents 15.5% of our training delivered during this period, utilising 37 employers and 7861 students. Quality Indicators Report.