Policies

Post-Course Assistance
Once you have successfully completed any of the courses here at RSA Melbourne, you are entitled to complete a refresher course for up to six months after your completion date, free of charge!

Student Handbook
A free copy of RSA Melbourne’s Student Handbook is available here. This booklet will assist in answering any questions you may have regarding fees & charges, complaints & appeals and our general policy structure. A copy of our Fee Schedule is available here.

Certificate Replacement
If the need arises to replace an issued certificate for any reason, you will need to notify RSA Melbourne in writing. If the certificate replacement is required within 12 months of the original date issued, a re-issuing fee of $20 is applicable. Any re-issued certificate dated after the 12-month period will incur a charge of $50. Please note that once your payment has been processed it will take between 5-10 working days to process your replacement certificate.

AQTF Audit
If you wish to download a copy of RSA Melbourne’s most recent registration Audit Report, you can do so here.

AQTF Quality Indicators
Key quality indicators are derived from the 2014 calendar year. The survey was conducted according to national guidelines and represents 15.5% of our training delivered during this period, utilising 37 employers and 7861 students. Quality Indicators Report.