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Sexual Harassment- Should You Step In?
On June 19, 2014
Sexual harassment of staff and patrons alike is an unpleasant but almost inevitable reality of the hospitality business, especially when alcohol is involved. You can’t count on it not happening, either; inappropriate behaviour isn’t easy to predict and there’s no ... Continue Reading »
Invent a Signature Drink Using These Simple Guidelines
On May 14, 2014
Whether you do it for business or pleasure, mixing cocktails is a great challenge. Knowing how to make the most popular cocktails—Martinis, Margaritas, White Russians, and the like—is important, but it can only go so far. If you want a ... Continue Reading »
The Story of Port
On April 30, 2014
Port wine, named for the ancient city of Porto where it has historically been created, is one of the world’s most renowned wines and probably the most famous of all fortified wines. All the grapes used in its production come ... Continue Reading »
Three Customer Service Challenges and How to Respond
On April 23, 2014
What sets a place apart is often the service. Whether behind a counter or a bar or at a table, the old adage “the customer is always right” is not always right, but it still rings true. For your learning ... Continue Reading »
How to talk about Scotch Whisky
On April 7, 2014
Anyone can pour a beer, but being able to knowledgeably discuss a fine liquor like Scotch whisky is a career building asset for a bartender or server. Scotch has a complex history and a taste that’s worth learning about—and experiencing ... Continue Reading »
How To Be An Ideal Pub Customer
On March 17, 2014
A customer who is difficult to deal with is never unhappy about just one thing; it’s always a perfect storm. It’s never as simple as the qualities of the worst customer being the opposite of those of the best. Every ... Continue Reading »
Three Great Virgin Cocktails
On March 5, 2014
At RSA Melbourne, we know hospitality and responsibility behind the bar go beyond pouring a beer or lending a sympathetic ear. Everyone should be able to enjoy a colourful, sparkling cocktail or mocktail. If mocktails aren’t your speciality, then this ... Continue Reading »
Some Advice For Bartenders
On February 14, 2014
Bartending can be a lot of fun. But, once you’ve done a few long shifts, there are some elements of the job that can quickly dispel all those images of partying hard gleaned from overexposure to Cocktail and Coyote Ugly. ... Continue Reading »
Not Fit To Drive – Three Signs of Trouble
On January 30, 2014
A quarter of all fatal car accidents in Australia involve people who are over the legal limit and in some states this rises to one in three. RSA Melbourne Courses will give you some guidelines on how to spot customers ... Continue Reading »
Australia’s Best RSA Courses: Melbourne
On January 29, 2014
The state of Victoria has Australia’s toughest requirements for Responsible Service of Alcohol, and Melbourne is the hospitality capital of Victoria. With four million thirsty, fun-loving people in greater Melbourne, the workers who keep the city’s pubs, clubs and restaurants ... Continue Reading »





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